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FREQUENTLY ASKED

QUESTIONS

All Your Questions Answered In One Place. Can't Find What You're Looking For? Contact Our Team Directly.

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Open Your Free Trading Account In Under 5 Minutes.

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NEED DIRECT HELP?

UAN: 021-111-900-400

021-32468920 – 24

Mon–Fri, 9 AM – 5 PM

Trading & Fees

Our charges are based on a volume-tiered structure. High volume traders get special discounts.

Minimum: Rs. 10,000 Cash Or Rs. 5,000 With Shares

There is a nominal annual custody fee as per CDC regulations, shared transparently.

Minimum: Rs. 10,000 Cash Or Rs. 5,000 With Shares

Documents Required

No, you can complete the entire process digitally from your home.

NRPs can open a Roshan Digital Account (RDA) easily.

Any commercial bank account in Pakistan with a valid IBAN is supported.

Submitting Funds

Use your bank's app to transfer via IBFT to our designated bank accounts.

Trading System

Yes, we offer comprehensive guides, tutorials, and dedicated customer support to help you understand and navigate the trading system easily. You can also reach out to our support team anytime for step-by-step assistance.

Yes, we would be happy to schedule a personalized demonstration of our software for you!

Please reach out to our support or sales team with your preferred date and time, and we will set up a live walkthrough to show you all the features and answer any questions you have.

Here is how online trades move from order placement to final delivery:

Acceptance: You place an order through your broker’s website or app, where automated risk checks instantly verify your available funds or shares before accepting and routing the trade to an exchange.

Processing: The stock exchange’s automated matching engine matches your buy or sell order with an opposing order based on price and time priority, executing the trade and notifying your broker.

Clearing: A central clearinghouse steps in post-trade to match transaction details, calculate net obligations (money and securities owed), and guarantee performance between both parties' brokers.

Settlement: On settlement day (typically $T+1$), the clearinghouse orchestrates the final transfer—electronically debiting/crediting funds through central banks and transferring digital share ownership via a central securities depository.

Order Management

You can place your online orders 24/7 at any time, but their execution depends on the Pakistan Stock Exchange (PSX) market hours:

Regular Market Hours: Orders placed during standard trading sessions (Monday to Thursday: 9:15 AM – 3:30 PM | Friday: 9:15 AM – 12:30 PM & 2:30 PM – 4:30 PM) are executed in real time.

Off-Market Hours & Weekends: Orders placed outside trading hours, overnight, or on weekends are queued and will automatically process as soon as the market opens on the next business day.

Yes, you can cancel any pending or unexecuted order at any time before it gets filled in the market:

ending / Queued Orders: Go to your platform's active order book or order status menu, select the outstanding order, and click Cancel Order.

Partially Filled Orders: If an order has been partially executed, you can still cancel the remaining unexecuted balance.

Executed Orders: Please note that once an order is fully executed (matched in the market), it cannot be canceled or modified.

Generally, you can place standard order types like Market, Limit, and Stop-Loss orders, but certain restrictions apply based on market regulations and account parameters:

Circuit Breakers & Price Limits: Limit orders must fall within the daily upper and lower price caps (circuit breakers) set by the stock exchange for that specific security.

Margin & Cash Balances: Buy orders are restricted by your available cash or approved margin limits, while sell orders require a sufficient holdings balance in your CDC account.

Short Selling & Restricted Stocks: Blank short selling and orders on suspended, phased-out, or non-tradable securities are restricted per market regulatory guidelines.

Yes, if you experience online portal or app unavailability, you can easily place your orders using our backup channels:

Phone-In / Call & Trade: Call our dedicated trading desk directly at [Insert Phone Number] to place, modify, or cancel your orders through a licensed broker agent.

Email Support: Send an official request from your registered email address to onlinequery@darson.com.pk with your client code and order details.

Direct Representative / Branch Contact: Contact your designated relationship manager or visit your nearest branch office for immediate manual order placement.

Support & Notifications

Yes, you can reach our direct trading desk for immediate order execution, trade inquiries, or urgent assistance:

Trading Desk Line: Call us directly at 021 111 900 400  during market trading hours (Monday to Thursday: 9:15 AM – 3:30 PM | Friday: 9:15 AM – 12:30 PM & 2:30 PM – 4:30 PM).

Client Identification: Please keep your Client Account Code / Trading ID ready when calling to ensure fast and secure verification by our trading representatives.

We keep you informed in real time through multiple automated notification channels as soon as your order is executed:

Instant In-App / Push Notifications: Receive immediate status alerts directly on your mobile trading app or desktop portal upon order execution.

SMS Alerts: An automated SMS text message is sent to your registered mobile number confirming trade details (price, quantity, and symbol).

Email Confirmations & Daily Activity Logs: An official trade execution confirmation email and Daily Activity Report (DAR) are sent to your registered email address at the end of the trading day.

Transferring your shares to Darson Securities is quick and simple:

Step 1: Open an Account

Open an account with Darson Securities to get your new Client ID and CDC Sub-Account Number.

Step 2: Request Share Transfer

Ask your current broker for a CDC Share Transfer Form and submit it with Darson Securities' details:

  • Broker Name: Darson Securities Limited
  • Participant ID: [Insert Participant ID]
  • Target Sub-Account: [Your New Sub-Account Number]

Step 3: Confirmation

Once approved, CDC will shift your shares electronically, and you will receive a confirmation SMS/email.

Yes, you can open an account with existing shares instead of cash:

Account Creation: First, complete your account opening process with Darson Securities.

Transfer Shares via CDC: Transfer your physical stock certificates or electronic shares from your existing CDC sub-account to your new Darson Securities CDC sub-account.

Start Trading: Once the shares appear in your account, you can use them as your initial investment or pledged collateral to start trading.

Still Have Questions?

Our team is available Monday to Friday, 9 AM – 5 PM. Or open your account and get dedicated support.

FFLM 12.72 -0%
KOHE 15.15 +0%
TATM 142.12 +0%
GATI 83.51 -0.01%
NPL 54.06 -0.01%
PAKRI 16.45 -0.01%
WAFI 167.00 -0.02%
WAVESAPP 7.03 +0%
ASL 14.65 -0.01%
EFUL 114.30 -0.01%
EXIDE 415.03 -0.01%
FECTC 93.65 -0.01%
OML 224.32 +0.1%
786 19.96 -0.01%
BGL 9.24 -0.02%
BTL 805.01 -0.01%
FFL 14.73 +0%
BAHL 167.00 -0.01%
IBLHL 40.50 -0.01%
ZUMA 29.80 -0.02%
ALIFE 29.29 -0.03%
FIL 300.00 -0%
ILP 103.25 -0.01%
MARI 674.22 +0.02%
ZAL 33.34 +0.01%
UDPL 90.01 +0%
CENI 33.82 -0%
DWAE 24.00 -0%
FHAM 28.11 +0%
FCL 23.40 -0.01%
NESTLE 6,990.00 +0.01%
SGF 110.89 +0.03%
DLL 44.04 -0.02%
HTL 38.48 +0.01%
PINL 10.00 +0.02%
SPL 48.34 -0.01%
UPFL 25,715.00 -0.03%
FPJM 18.70 +0%
NCL 44.31 -0.01%
UNIC 11.68 -0.02%
GHNI 1,281.00 +0.02%
GRR 16.94 +0.01%
KOSM 5.61 -0.01%
SNGP 93.70 -0.01%
CPHL 63.63 -0.02%
ELSM 199.99 +0.02%
GHGL 39.77 -0.01%
DCL 9.35 -0.01%
ORM 10.80 +0%
RICL 11.99 +0.05%
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